Terms and Conditions
General Terms of Service
These terms govern your use of Loonabet Casino and all associated services. By creating an account, you agree to comply with these conditions in full. The platform reserves the right to modify these terms at any time, with changes taking effect immediately upon publication. Continued use of the service after modifications constitutes acceptance of the updated terms.
You must be at least 18 years old to register an account. The casino operates under international gaming regulations and restricts access from jurisdictions where online gambling is prohibited. It’s your responsibility to ensure that using the service complies with local laws in your area of residence.
Account Registration and Security
Each player may maintain only one account. Creating multiple accounts violates these terms and results in immediate closure of all associated accounts, with any balances forfeited. You must provide accurate personal information during registration, including your legal name, date of birth, and residential address.
Account Responsibilities
- Keep your login credentials confidential and never share them with third parties
- Notify customer support immediately if you suspect unauthorised access to your account
- Ensure your contact information remains current to receive important service updates
- Accept full responsibility for all activity conducted through your account
The platform employs industry-standard encryption to protect your data during transmission and storage. However, you bear responsibility for maintaining the security of your device and internet connection. Never access your account from public computers or unsecured networks.
Deposits and Payment Methods
The casino accepts deposits via credit cards, debit cards, e-wallets, and bank transfers. Minimum deposit amounts vary by payment method but typically start at €20. Deposits process instantly in most cases, though bank transfers may take 1-3 business days to clear.
| Payment Method | Processing Time | Minimum Deposit | Maximum Deposit |
|---|---|---|---|
| Credit/Debit Card | Instant | €20 | €5,000 |
| E-Wallets | Instant | €20 | €10,000 |
| Bank Transfer | 1-3 days | €50 | €50,000 |
| Cryptocurrency | 10-30 minutes | €20 | €25,000 |
You may only use payment methods registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension. The platform reserves the right to request verification documents before processing withdrawals, including photo identification, proof of address, and copies of payment cards.
Withdrawal Policies and Procedures
Withdrawal requests undergo security checks before processing. First-time withdrawals require identity verification, which typically completes within 24 hours of submitting the required documents. Subsequent withdrawals process faster once your account achieves verified status.
Withdrawal Limits and Timeframes
- Standard accounts: €5,000 per week, €20,000 per month
- VIP accounts: €10,000 per week, €50,000 per month
- Processing time: 24-72 hours for e-wallets, 3-5 days for bank transfers
Winnings from bonuses become eligible for withdrawal only after completing the associated wagering requirements. The casino reserves the right to withhold withdrawals pending investigation if it suspects fraudulent activity, bonus abuse, or violation of these terms.
Bonus Terms and Wagering Requirements
All bonuses come with specific terms that you must satisfy before converting bonus funds to withdrawable cash. Wagering requirements specify how many times you must play through the bonus amount. Game contributions toward wagering vary by category, with slots typically contributing 100% and table games contributing less.
Maximum bet limits apply while playing with bonus funds. Exceeding these limits, even unintentionally, voids the bonus and any associated winnings. Time restrictions require you to complete wagering within a set period, usually 30 days from bonus activation.
The platform prohibits bonus abuse, including creating multiple accounts to claim welcome offers repeatedly, colluding with other players, or employing betting strategies designed to exploit bonus terms. Detected abuse results in account closure and forfeiture of all funds.
Responsible Gaming Commitment
Loonabet Casino promotes responsible gambling and provides tools to help you maintain control. Set deposit limits through your account settings to cap how much you can add to your balance over daily, weekly, or monthly periods. Reality checks display pop-up reminders at intervals you choose, showing your session duration and net position.
Self-Exclusion Options
- 24-hour cooling-off period: Temporary break from gambling
- 1-6 month exclusion: Medium-term self-exclusion
- Permanent closure: Irreversible account termination
If you need support, contact GamCare at 0808 8020 133 or email [email protected] for confidential advice. The service operates 24/7 and provides free counselling for anyone affected by problem gambling. You can also reach Gamblers Anonymous for peer support groups in your area.
Prohibited Activities
The following actions violate these terms and result in account suspension or permanent closure:
- Using the service for money laundering or other illegal activities
- Employing automated software, bots, or scripts to place bets
- Colluding with other players to gain unfair advantages
- Exploiting software errors or game malfunctions for profit
- Providing false information during registration or verification
The casino reserves the right to void bets and withhold winnings if it detects any prohibited activity. In cases of suspected criminal behaviour, the platform cooperates fully with law enforcement authorities.
Dispute Resolution
If you have a complaint, contact customer support through live chat or email. The team aims to resolve issues within 48 hours of receiving your inquiry. If you’re unsatisfied with the resolution, you may escalate the matter to the casino’s licensing authority.
All disputes are subject to the laws of the jurisdiction where the casino holds its operating license. By using the service, you agree to resolve disputes through binding arbitration rather than court proceedings, except where prohibited by local law.
Intellectual Property Rights
All content on the platform, including logos, graphics, game software, and text, remains the property of Loonabet Casino or its licensors. You may not reproduce, distribute, or create derivative works from any content without explicit written permission.
Game outcomes are determined by certified random number generators that undergo regular third-party audits. The casino publishes RTP percentages for all games, and these figures represent long-term statistical averages across millions of rounds.
Changes to Terms and Service Availability
The platform reserves the right to modify these terms, adjust game offerings, or discontinue services at any time without prior notice. Significant changes to terms will be communicated via email to registered users. The casino is not liable for any losses resulting from service interruptions, whether planned or unexpected.
By continuing to use Loonabet Casino, you acknowledge that you’ve read, understood, and agreed to these terms and conditions in their entirety.